Willow Pond Support Policies

• How do I get support for WillowMEDIA?
• How does the money-back guarantee work?
• What about hardware or driver support?

System Requirements and Environments

• What hardware do I need to use WillowMEDIA?
• What Windows versions do I need to use WillowMEDIA?

WillowMEDIA Versions and Upgrades

• About Product Names and Variations
• Version Numbers, Policies, and History
• I currently have the Willow Pond Media Rack program. What happens if I install WillowMEDIA?
• About Sound Cards and Drivers

Error Messages and Basic Troubleshooting Techniques

• Error Message and Troubleshooting

Playing

• If I have trouble playing something, what should I do?
• Which types of multimedia are supported?
• How many players can I run at once?
• Can I get all of the players to start at the same time?
• Can I play multiple audio files or video files at the same time?
• Can I make WillowMEDIA automatically play my CD when I insert it ("AutoPlay")?
• Can I control the size of the video playback window?
• Can I load files using drag-and-drop?
• I can't hear audio CDs through WillowMEDIA, even though I can hear wave and MIDI files. What is wrong?
• When I play a CD or playlist, it doesn't play in order. What is wrong?
• What should I try if I don't hear any audio at all from WillowMEDIA?
• My sound card includes MIDI wavetable. What should I try if when I play a MIDI file it doesn't sound very good? What am I doing wrong?
• Lillehammer hotel roomsWhy do the WillowMEDIA equalizer controls only appear some of the time?
• Where can I get more HOTZ-encoded MIDI files?
• I can play Photo CDs I get back from my film developer, but I can't play Corel Photo collection disks. Why?
• When I try to play video, I get a blank or colored window where I expect the video to appear. What is wrong?
• Can I play MP3 files? Or DVD disks? Or (fill in your favorite new multimedia type here)?
• How do I enter a correct RealAudio address into the field provided in the Open dialog box?

User Interface and General

• How can I get more WillowMEDIA components to fit on screen at once?
• Sometimes when switching between windows on my screen the WillowMEDIA user interface colors get messed up. What should I do?
• I copied WillowMEDIA from a friend's PC, and when I try to run it an error message says that I am missing some files.
• How do I improve performance? Sometimes when playing or recording audio the machine seems sluggish or I get gaps in the audio.

Recording

• How do I record CDs (or from any other audio source)?
• What microphone should I use with WillowMEDIA?
• What audio format should I use when recording?
• What is WillowMEDIA's maximum recording length?

Mixer (Volume Control)

• I have a question about the meaning of some mixer controls…
• How do I control which mixer controls to display or hide?
• Can I control volumes if I have more than one sound card installed?
• What do the pictures on the mixer controls mean, and why are there sometimes text labels instead of pictures?
• The sliders on my WillowMEDIA don't match those in the documentation.

Clock

• Why didn't an alarm I set go off?

Telephone (WillowPHONE™)

• Why didn't I get a telephone or answering machine with my version of WillowMEDIA?
• Will my modem work with WillowMEDIA?
• Why wouldn't I hear the phone ring?
• Can I get Caller ID information for incoming calls using WillowMEDIA?
• What do I do if I hear feedback or squealing when I talk on the speakerphone?
• What can I do to record telephone calls?

Answering Machine

• My copy of WillowMEDIA does not include the Answering Machine. How do I get it?
• Is there a maximum message length or count?
• How is the WillowMEDIA answering machine better than a physical answering machine?
• How many mailboxes does it have?
• If someone couldn't leave a message, what could be wrong?
• When I call in for messages, I press pound during the outgoing greeting to hear messages left for me. Instead of playing the messages, the Answering Machine just beeps at me. Why?
• What do I do if don't know my PIN number?

Fax Integration

• What sort of fax integration does WillowMEDIA have?
• With which fax programs does WillowMEDIA cooperate?
• How do I install Microsoft Fax?

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